Computers, Entertainment, Technology

BBC interested in TalkTalk

I got an unexpected email today from Catherine Wynne of the BBC. Apparently they are doing a piece about TalkTalk on the 6 o’clock news tonight and during the research came across my TalkTalk problems post (the one with 500+ comments – mostly about problems people are having).

They would like a number of comments from TalkTalk users regarding the service. If you’re interested (and read this quite a bit before 6pm 27th February), call:

Catherine Wynne
Number snipped since it’s no longer relevant

Computers, Entertainment, Life, Technology

Soon to be unbundled to TalkTalk

Yesterday I received a letter from TalkTalk announcing their equipment had been installed in my local exchange and that I would be connected at the end of March. Which according to some people may be the same time that I lose my internet access and phone line. They say it should only go down for twenty minutes and make big deal out of the fact that BT engineers will be doing the actual changeover.

Luckily I have internet access at work so I’ll let you know either way 🙂

Computers, Technology

How to get TalkTalk broadband working

Phil Jones has written a guide to getting TalkTalk broadband working. Importantly the guide tells you how to do it without using the setup CD – quite a few of the problems people have had might not have happened had they not used the CD.

It’s in depth, complete and for the most part anyone should be able to follow it. I’m not sure the average user would be up to fitting a network card (something only a few people would have to do) but as he says, you may know someone who could help.

Computers, Technology

Carphone Warehouse

Ooh, drama.

I recently received an email from a Carphone Warehouse representative asking me to remove the personal information about one of their employees I had published. Specifically, two of Charles Dunstone’s email addresses.

If one or both of the email addresses are actually personal addresses of Mr Dunstone and this is an attempt to protect them, then it’s rather futile. Firstly because I first heard of them from a commenter so someone else obviously knew it a while ago andh as probably told others. Secondly, the fact that they were published for even a moment on the web means they’ve been scraped and stolen by hundreds of bots. So if they are being bombarded by emails offering cheap OEM software, fake Rolex watches, dodgy claims about various stocks or warnings about losing access to a PayPal account, I apologise. As for the many emails from customers trying to sort out problems with their service? Well if people were getting the replies they wanted from the public emails then none of this would have happened.

I should also point out that the email contained a standard disclaimer saying the correspondence was private. I figured that since it specifically regarded a public action (i.e. blatantly changing content on the site) then people would notice anyway and an explanation was in order.

As a final personal disclaimer I would like to say that unlike many others I still haven’t had any problems with TalkTalk as a customer.

Computers, Technology

AOL misleading with wireless broadband

AOL UK (that would be Carphone Warehouse now) are advertising wireless broadband for the same price as regular broadband. What this means is instead of getting a free ADSL modem, you get a free combined wireless router/ADSL modem allowing you to create a wireless home network with the Internet accessible from all the computers.

Quite a few companies advertise a similar service as wireless broadband.

There are companies slowly appearing however offering genuine wireless broadband via WiMAX, for example now. Once the availability increases the issue of what “wireless broadband” means will become more important…

Computers, Technology

TalkTalk buys AOL UK

In an interesting move, AOL have old of their UK business to none other than Carphone Warehouse. This will not mean in re-branding so it seems AOL and TalkTalk will remain separate. It also seems that AOL will take control of advertising through TalkTalk as part of the deal.

More information is available from BBC News.